Signage Troubleshooting
Friday September 20, 2019

No Picture on Monitor

1. Check to make sure that the monitor and PC have power and that both devices are turned on.

2. Verify that the monitor is set to the correct HDMI input.

3. Power cycle the PC.

If the problem does not go away call for service.

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LWS Player Stuck on Loading

1. If the monitor shows the player loading screen and stays there restart the player from the Signage Manager.

2. If the player will not restart from the Singae Manager power cycle the PC behind the monitor.

If the problem does not go away call for service.

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LWS Player Not Updating Files

1. If you have deleted or added new files and they are not showing on the screen verify that you "Saved/Uploaded" your changes in the Signage Manager.

2. Clear the player chace from the Signage Manager, this forces the player to download the files from the server and removes and cached files on the player.

If the problem does not go away call for service.

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Monitor is Showing a White Screen

If the monitor is showing a white screen between the slides go to the Signage Manager and use the remove spacing tool on the Campaign.

A white screen can be caused by a 1 second (or longer) space between the slides.

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